Showing How Your Computers are Serving Your Employees
The Employee Experience
DEX
Digital Employee Experience, or DEX is a measurement used to quantify your staff, users and yours experiences with their computers and services in the business.
The business may have existing systems in place to monitor Digital Employee Experience, managment software or services, where data is gathered from your user equipment, but it is probably there, but not checked often or consistently.
Our service gathers all the data, and presents it in an easy to view and use Graphical interface, providing actionable insights to provide a fantastic Digital Employee Experience for your users.
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Get Full Visibility in to your Computers and their Performance
With our service, you will have always up to date insight in your business computers, applications and services and help to determine your employees Digital Employee Experience.
It helps to determine high and low impact issues, identify the root causes and helps the team progress them to resolution.
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Dig in to the details of your Digital Employee Experience
When we click on an issue to see the devices or software affected, we can then drill right down to see what’s causing it. We then create a ticket about the issue, on your behalf, and then our team fixes it. so your team knows to fix it.
You have full visibility in to the ticket, and the knowledge of the resolve is then rolled out to other computers in the estate. If you have an issue that keeps reoccurring, we know how to resolve it quickly and efficiently, providing your users with an improved Digital Employee Experience, or DEX.
Watch employee satisfaction go up, and your calls to our Helpdesk go down
The visibility of the software and applications allows us as a team to proactively address issues in your computer environment. Before they affect employees’ work.
And as you become more proactive, you will notice that calls to us go down.
We work tirelessly on your employees behalf to make sure their Digital Employee Experience is the best that it can be for them, reducing the complaints of slow and ineffective computers and experience, and provide the business with a great IT experience.
the digital user experience
Your Computers Your Staff
UP-TO-DATE VIEW
UP-TO-DATE VIEW
Our service provides us with an always up-to-date view of how computers & software are serving your employees.
CONSOLE VIEW
Console View
The consoles shows us high-impact, together with easy-to fix, issues in your environment.
SOLVING ISSUES
Solving Issues
When we fix issues, we see and report how things are improving and your employees experience gets better.
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Michael Bennett2023-10-03A great service and a lovely team of people. If you are looking for security solutions for your tech, look no further than NETSEC.Nicholas Sheehan2023-04-19Great company for IT support. They support our business. I had a problem with email. It was resolved in under 2 minutes. The agent had to log into multiple systems in order to do that which is a great testament to how well they work.k b Khan2023-03-03Hosting & email with N&S. The quick and swift response from Neil. The issue being resolved literally within the day. Thank you.Anna Nguyen Nguyen2022-09-29Neil and his team at Network and Security have been a huge help hosting my clients websites. The hosting is fast and secure and the support I have had through them is excellent – always ready at the end of the phone if I’ve needed any help. Network and Security are my host of choice and I trust that the websites that I put up are in safe hands.Aakash Mavani2021-06-16Excellent service. Fast and responsive. Always on hand to help with our issues. Communication is excellent and always kept updated on progress. Highly recommended .Clare Gunnell2021-06-16Huge thank you to Network & Security, we have been so impressed with the support that the team has provided since we started working with you. The transfer to working with you was extremely efficient and professional and we are thrilled to know that we are operating with a robust and secure IT infrastructure; especially as we grow and add new remote staff members. Specifically, I would like to say a big thank you for your support in resolving a recent client related issue which underlines how in tune you are with our business values.Pantelis Hapeshis2021-06-16Network & Security are a fantastic company for your IT solutions. I have been with them for almost 2 years now. Great service and great bunch of people. Highly recommended.Arvind Patel2021-06-15Great firm to do business with.... proffessional, efficient, swift and they always match urgency with mine. Also they know their stuff!!!Charlotte Story2021-06-15Highly recommend Neil and his team at Network and security. Responsive, friendly and extremely knowledgeable in all aspects of IT and computer security. Would recommend to all friends and family 5 star service.
