Find out all the information about us

Our experienced team has been delivering helpdesk and support services to businesses, like yours, since 2008.

We will answer each support question straight away, although you problem may not be resloved instantly as we have to grade the calls and deal with most urgent first.

No, all updates will be installed and run in the background, users will not be required to log off.

THere are a few ways to get in contact with our support desk, either by phone email or our contact forms.

We will try to get you back up and running within the same working day.

Yes, we provide backups to help secure your business against threat and attack, and ensure its recoverable when its needed.

404 Errors on your site are usually caused by the path to a file you want to load being defined incorrectly, or that resource simply not being present in the files. Depending on what content is missing, there are different steps you can take to debug and resolve these errors. Below covers three of the most common 404 error occurrences on sites and how to resolve them.

WordPress Version Checker
This checks whether the installed version of WordPress is the most up-to-date. If we detect that the version is not up-to-date, you’ll be notified and the UI will present the option to update the core version to the latest stable release. It’s important to keep WordPress updated for security reasons and to ensure you can use the latest plugins.

WordPress Admin
This is a quick link that takes you directly to the WordPress dashboard. If you’re already logged into WordPress then you’ll be directed straight into the dashboard itself.

WordPress Reinstall
This allows you to perform a full WordPress reinstall, wiping the site files and database in the process and replacing them with a brand-new WordPress installation. Use with caution: you’ll need to tick a box to confirm that you want to do this.

WordPress Plugin Management
The Plugins tool allows you to manage any plugins that you have installed. You’ll be shown a list of the current plugins and if they’re active or inactive, and if they’re fully up to date.

The version of the plugin will also be shown. Here you can activate or deactivate plugins, and update them.

WordPress Theme Management
This will show you a full list of current themes that are installed on the WordPress installation, their versions and which are active. Similar to the Plugins Management area, you have the option to activate, deactivate or update themes.

WordPress User Management
The Users tool makes it easier to manage WordPress users. It will show a list of all users that are present within the WordPress installation along with their name, username and their role.

You can add new users by entering the relevant information, selecting the desired role and selecting Create Account. As well as standard WordPress roles, custom-created roles will also appear here.

WordPress Settings
This tool allows you to make changes to the Site and Home URL, the site title and the site tagline. Make the changes and select Save Settings.

WordPress Staging
Sites on our WordPress-optimised platform have access to a full staging environment. Staging allows you to make a clone of a live WordPress site on a staging server in moments. You can then make changes without affecting the live site. Here’s a full guide to the WordPress staging tool.

WordPress Checksum Report
This tool checks the core files of the WordPress installation and determines if they match those of the official WordPress core repository. If the files have been modified, then you’ll be notified via this tool.

If the check fails and modified files are found, then it’s a good idea to the check the on-demand malware scanner to ensure the installation has not been infected.

Mixed content is simply when a site is loaded over a secure HTTPS connection, but requests resources such as images, videos, stylesheets or scripts that are loaded over an insecure HTTP connection.

If you’ve already added an SSL certificate and ensured the site is loading over HTTPS but your site is still not secure you most likely have mixed content on the site. Modern browsers will usually either:

1) Block the content from loading, this often occurs with scripts. This prevents the site loading securely, you may even see a red padlock.

2) Show insecure warnings and indicate to the user that the page they’re requesting has insecure content.

When visiting a webpage over HTTPS in Google Chrome, the browser alerts you to mixed content as errors and warnings in the JavaScript console. You can view mixed content in Chrome by selecting F12 on your keyboard or right-clicking and selecting ‘Inspect’.

Our inbuilt StackCache plugin stores your site files and content locally to get the best-possible speeds out of your WordPress website.

However, when you’re working on your site, you’ll want to make sure any changes you do make are reflected on the site itself. As such, we’ve integrated rules that StackCache follows automatically so that it clears the cache to show the latest renditions of your site.

Depending on the type of changes made to the site, different amounts of content will need to be cleared. Below is a full breakdown of the different types of cache clear that StackCache does automatically, and what triggers these to be cleared.