Showing How Your Computers are Serving Your Employees
The Employee Experience
DEX
Digital Employee Experience, or DEX is a measurement used to quantify your staff, users and yours experiences with their computers and services in the business.
The business may have existing systems in place to monitor Digital Employee Experience, managment software or services, where data is gathered from your user equipment, but it is probably there, but not checked often or consistently.
Our service gathers all the data, and presents it in an easy to view and use Graphical interface, providing actionable insights to provide a fantastic Digital Employee Experience for your users.
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Get Full Visibility in to your Computers and their Performance
With our service, you will have always up to date insight in your business computers, applications and services and help to determine your employees Digital Employee Experience.
It helps to determine high and low impact issues, identify the root causes and helps the team progress them to resolution.
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Dig in to the details of your Digital Employee Experience
When we click on an issue to see the devices or software affected, we can then drill right down to see what’s causing it. We then create a ticket about the issue, on your behalf, and then our team fixes it. so your team knows to fix it.
You have full visibility in to the ticket, and the knowledge of the resolve is then rolled out to other computers in the estate. If you have an issue that keeps reoccurring, we know how to resolve it quickly and efficiently, providing your users with an improved Digital Employee Experience, or DEX.
Watch employee satisfaction go up, and your calls to our Helpdesk go down
The visibility of the software and applications allows us as a team to proactively address issues in your computer environment. Before they affect employees’ work.
And as you become more proactive, you will notice that calls to us go down.
We work tirelessly on your employees behalf to make sure their Digital Employee Experience is the best that it can be for them, reducing the complaints of slow and ineffective computers and experience, and provide the business with a great IT experience.
the digital user experience
Your Computers Your Staff
UP-TO-DATE VIEW
UP-TO-DATE VIEW
Our service provides us with an always up-to-date view of how computers & software are serving your employees.
CONSOLE VIEW
Console View
The consoles shows us high-impact, together with easy-to fix, issues in your environment.
SOLVING ISSUES
Solving Issues
When we fix issues, we see and report how things are improving and your employees experience gets better.
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