24.8 Service Descriptions
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- 24.8 Service Descriptions
Regular IT and Cyber Security Review Meetings
Our service offers regular meetings with your organisation, either in person or online, to ensure your IT and cyber security needs are always met. These sessions are designed to provide a comprehensive overview of your current IT estate, including computers, networking, support tickets, and security compliance.
Key Features:
- State of the Estate Review: We run through the current state of your IT infrastructure, including computers, networking, and support tickets, ensuring everything is functioning optimally.
- Security Compliance: We review your security compliance status, identifying any potential vulnerabilities and ensuring your systems meet the latest standards.
- Business Changes Review: We discuss any changes to your business on both sites, assessing how these changes impact your IT and security needs.
- Technology Updates: We review new technologies and trends in IT and security, helping you stay ahead of the curve and implement the best solutions for your business.
- Outsourced IT Department: Treat us as your outsourced IT Department. We act as your IT or Cyber Security Director, providing expert advice and guidance.
- Regular Meetings: We meet with you every 3-6 months to discuss and review your IT and security status. Additionally, you can call us anytime for advice or to discuss any issues.
With our service, you can rest assured that your IT and cyber security needs are in expert hands, allowing you to focus on your core business activities.
Treat us as your outsourced IT, Cyber Security and Compliance department
Protect Your Business with PowerDMARC
Our service, powered by PowerDMARC, offers a comprehensive suite of email security solutions designed to shield your business from email spoofing, phishing, and other cyber threats.
What is DMARC and Why is it Important?
DMARC (Domain-based Message Authentication, Reporting, and Conformance) is a protocol that helps prevent cybercriminals from sending emails that appear to come from your domain. By implementing DMARC, you can ensure that only legitimate emails are delivered to your recipients, protecting your brand and customers from fraudulent emails.
Key Features:
- DMARC Management: Simplifies the setup, deployment, and monitoring of DMARC records, making it easy to protect your domain from email-based attacks.
- PowerSPF: Manages SPF (Sender Policy Framework) records by automatically flattening and handling them to avoid common issues like DNS lookup limits.
- Hosted DKIM & BIMI: Ensures emails are correctly signed with DKIM (DomainKeys Identified Mail) and displays your brand logo in emails with BIMI (Brand Indicators for Message Identification), boosting brand trust.
- Threat Intelligence and Reporting: Provides advanced threat intelligence and detailed reporting tools, allowing you to monitor and respond to potential threats effectively. This includes threat maps, aggregate and forensic DMARC reports, and more.
- Advanced Security Options: Offers additional security features such as forensics encryption, adaptive blacklist monitoring, and IP takedown services to enhance email security.
- User-Friendly Dashboard: Features a clean and intuitive interface, providing actionable insights and helping us (and you) manage all aspects of email security in one place.
With PowerDMARC, you can rest easy knowing your email communications are secure and your brand is protected.
Enhance Your Security Posture with Our Managed SOC MDR Service
Our Managed SOC (Security Operations Center) MDR (Managed Detection and Response) service is specifically tailored for Microsoft 365, providing continuous monitoring and real-time threat response to keep your environment secure. With 24/7 support from experienced Security Engineers, we ensure your data and systems are protected from evolving cyber threats.
Key Features:
- Continuous Monitoring: Round-the-clock analysis of events, logs, and user activities to identify potential threats.
- Expert Security Team: 24/7 support from seasoned Security Engineers with deep expertise in threat management.
- Proactive Threat Detection: Advanced tools and methodologies to identify and mitigate risks before they impact your business.
- Comprehensive Reporting: Detailed incident reports with actionable insights to strengthen your security posture.
- Seamless Integration: Designed specifically for Microsoft 365, ensuring minimal disruption to your existing workflows.
- Cloud Alert Management: Our SOC team reviews cloud alerts and issues within Microsoft 365, responding promptly to mitigate risks and keep your systems secure.
Cost Savings with Microsoft Business Premium:
If you already have Microsoft Business Premium, you can benefit from reduced licensing costs as it includes Microsoft Defender for Business. This integration allows you to enhance your security posture without incurring additional expenses, making our Managed SOC MDR service even more cost-effective.
Why Choose Our SOC?
- Purpose: The SOC serves as the “first responders” of your cybersecurity efforts, monitoring every device, network, and database in your network to identify and respond to threats in real-time.
- Certified Cybersecurity Analysts: Our team of certified cybersecurity analysts proactively detects and responds to suspicious activities, cyberattacks, and viruses. They work around the clock to keep your IT environment secure.
- Microsoft Defender Integration: The SOC utilizes the robust capabilities of Microsoft Defender to enhance threat detection and response, ensuring your systems are protected against emerging security challenges.
- Instant Threat Mitigation: When threats are detected, the SOC takes immediate action to mitigate them. Whether it’s malware, phishing attempts, or other cyber risks, the team responds promptly to keep your systems safe.
- Ongoing Protection: The SOC provides continuous monitoring, ensuring that your security remains robust over time. Cybercriminals don’t take breaks, and neither does our SOC.
- Trusted Hands: With our SOC, your security is in trusted hands. Rest easy knowing that your critical IT environment is safeguarded by experts dedicated to keeping you secure.
Remember, cybersecurity threats are ever-evolving, and having a reliable SOC like ours ensures that you’re well-prepared to defend against them. 🛡️🔒
Protect Your Data with Backup for Microsoft 365
Ensure your organisation’s data is always protected with our comprehensive Backup for Microsoft 365 solution. This service safeguards your critical data across all Microsoft 365 applications, including Exchange Online, OneDrive, SharePoint, and Teams. Benefit from immutable storage, rapid recovery options, and full compliance with GDPR and other standards. Its user-friendly interface and fast search capabilities allow you to restore data in minutes, ensuring business continuity even in the face of accidental deletions or security threats.
Key Features
- Full Coverage: Protects emails, documents, sites, and teams across all Microsoft 365 workloads.
- Fast Recovery: Quickly restore individual items or entire datasets with their original structure and metadata.
- Immutable Backup: Data is stored securely in an independent cloud, preventing tampering and ensuring data integrity.
- Compliance: Meets global standards like GDPR, ensuring data sovereignty and security.
With our Backup for Microsoft 365, you can rest assured that your organisation’s data is secure, compliant, and always recoverable.
Designed to filter out phishing, malware, ransomware, and spam, this service ensures that your business communications remain secure and efficient. With a proven 99.9% effectiveness rate and ultra-low false positives, you can trust that your emails are safe, reducing the need for constant management and giving you peace of mind.
Key Features
- Automatic Defense – Multi-layer filtering that automatically blocks harmful emails while allowing legitimate communications to flow seamlessly.
- Real-Time Protection – Features like Link Protection with time-of-click analysis and Attachment Quarantine provide robust security against emerging threats.
- User-Friendly Management – A simple, intuitive interface and at-a-glance dashboards make managing your email security straightforward, even for non-technical users.
- Mobile Access – Stay protected on the go with mobile-friendly features and continuous monitoring by a dedicated 24/7/365 threat analyst team.
Streamline Your Email Signatures with Exclaimer
Exclaimer provides a powerful, user-friendly solution for managing and optimising email signatures within Microsoft 365. As the preferred email system for countless organisations, Microsoft 365 benefits immensely from Exclaimer’s robust email signature management features, ensuring consistent branding and professional communication across all emails.
Key Features:
- Centralised Signature Management: Easily create, manage, and deploy standardised email signatures across your entire Microsoft 365 environment from a single, intuitive platform. This ensures every email sent from your organization maintains a consistent, professional appearance.
- Customizable Templates: Design and customize visually appealing email signature templates that reflect your brand’s identity. With Exclaimer, you can effortlessly incorporate logos, social media links, and legal disclaimers to align with your corporate guidelines.
- Dynamic Content and Personalization: Enhance your email signatures with dynamic content such as employee contact details, promotional banners, and dynamic banners that change based on specific criteria or recipient information.
- Real-Time Updates and Deployment: Instantly make changes to email signatures and deploy them across all users within your Microsoft 365 environment. This ensures updates, such as new branding or compliance information, are applied immediately without manual intervention.
- Compliance and Analytics: Ensure your email signatures comply with legal and regulatory requirements, and gain insights into signature usage and engagement through detailed analytics. This helps you monitor the effectiveness of your email communications and maintain adherence to corporate standards.
Exclaimer integrates seamlessly with Microsoft 365, leveraging the platform’s capabilities to offer a comprehensive email signature management solution that enhances professionalism, brand consistency, and compliance. Simplify your email signature management and ensure every email reflects your organisation’s image with Exclaimer.
Core IT Security
Our Core IT Security service provides essential protection with Microsoft Defender for Business. This includes real-time threat detection, malware protection, and basic endpoint security, making it ideal for safeguarding your systems from common cyber threats.
Advanced IT Security
Upgrade to our Advanced IT Security service with Microsoft Defender Plan 2 for comprehensive protection. This plan includes all Core features plus advanced threat protection, automated investigation and response, and extended detection capabilities, offering robust defense against sophisticated attacks.
For Business Premium Users
If your organisation has Microsoft 365 Business Premium, Microsoft Defender for Business is already included in your subscription at no additional cost. This makes our Core IT Security service more affordable for Business Premium users, as you’re leveraging built-in security features. For enhanced protection, you can upgrade to our Advanced IT Security service with Plan 2, gaining access to advanced security features at a reduced rate due to your existing subscription.
Support Plans Tailored to Your Needs
We offer a variety of Support Plans to suit your business requirements. Depending on what you have in your quote, it will be one of these three plans.
Pay-As-You-Go IT Support
Our Pay-As-You-Go IT Support service provides flexible, on-demand assistance for your business and its employees, without the need for a full-time service contract. Ideal for smaller organisations (up to 5 users), this service offers expert support whenever you need it, with a straightforward cost-per-call pricing model. Whether you need help troubleshooting technical issues, resolving software problems, or seeking IT guidance, our team is ready to assist. Enjoy professional IT support without ongoing costs—only pay for the help you use.
Access the service through the Support Portal, by email or by phone.
8×6 Support
Experience on-demand technical support with our 8×6 (8am to 6pm, Monday to Friday) Support plan. This service offers unlimited assistance as and when needed, ensuring your business runs smoothly.
Access the support service through Live Chat (where supported), through our Support Portal, by email or by phone.
24×7 Support
For businesses requiring out-of-hours or weekend support, our 24×7 (24*7, 7 days a week, 365 days per year) Support plan takes your IT support to the next level. Ensure your staff has access to expert assistance anytime they need it.
Access the support service through Live Chat (where supported), through our Support Portal, by email or by phone.
IT Maintenance
Ensure the smooth, secure, and current operation of your computers and infrastructure with our Essential IT Maintenance Package. Tailored for clients without a comprehensive IT support plan, this cost-effective monthly service guarantees consistent maintenance, security updates, and performance assessments.
We proactively tackle potential problems and weaknesses, averting expensive interruptions and security incidents, thus enabling you to concentrate on your business operations confidently. Keep your systems protected and in peak condition without committing to a complete support agreement.
Cyber Security Training
Boost your organisation’s security stance with our in-depth Cyber Security Awareness Training, provided by CyberHoot. Our service trains your staff to recognise and counteract cyber threats, phishing attempts, and various security vulnerabilities.
With interactive and comprehensible modules, your employees will master the essential practices for protecting confidential data and ensuring a secure workplace.
Consistent training and evaluations keep your team alert and knowledgeable, minimising the likelihood of human mistakes and fortifying your cybersecurity measures.
Enhance Your Security Posture with Our Managed SOC MDR Service
Our Managed SOC (Security Operations Center) MDR (Managed Detection and Response) service is specifically tailored for Microsoft 365, providing continuous monitoring and real-time threat response to keep your environment secure. With 24/7 support from experienced Security Engineers, we ensure your data and systems are protected from evolving cyber threats.
Key Features:
- Continuous Monitoring: Round-the-clock analysis of events, logs, and user activities to identify potential threats.
- Expert Security Team: 24/7 support from seasoned Security Engineers with deep expertise in threat management.
- Proactive Threat Detection: Advanced tools and methodologies to identify and mitigate risks before they impact your business.
- Comprehensive Reporting: Detailed incident reports with actionable insights to strengthen your security posture.
- Seamless Integration: Designed specifically for Microsoft 365, ensuring minimal disruption to your existing workflows.
Cost Savings with Microsoft Business Premium:
If you already have Microsoft Business Premium, you can benefit from reduced licensing costs as it includes Microsoft Defender for Business. This integration allows you to enhance your security posture without incurring additional expenses, making our Managed SOC MDR service even more cost-effective.
Why Choose Our SOC?
- Purpose: The SOC serves as the “first responders” of your cybersecurity efforts, monitoring every device, network, and database in your network to identify and respond to threats in real-time.
- Certified Cybersecurity Analysts: Our team of certified cybersecurity analysts proactively detects and responds to suspicious activities, cyberattacks, and viruses. They work around the clock to keep your IT environment secure.
- Microsoft Defender Integration: The SOC utilises the robust capabilities of Microsoft Defender to enhance threat detection and response, ensuring your systems are protected against emerging security challenges.
- Instant Threat Mitigation: When threats are detected, the SOC takes immediate action to mitigate them. Whether it’s malware, phishing attempts, or other cyber risks, the team responds promptly to keep your systems safe.
- Ongoing Protection: The SOC provides continuous monitoring, ensuring that your security remains robust over time. Cybercriminals don’t take breaks, and neither does our SOC.
- Trusted Hands: With our SOC, your security is in trusted hands. Rest easy knowing that your critical IT environment is safeguarded by experts dedicated to keeping you secure.
With our Managed SOC MDR service, you can rest assured that your organisation is protected by a robust, proactive security solution designed to keep your data and systems safe.
Transforming IT Management: From Reactive to Proactive
Say goodbye to the headaches of IT management with our comprehensive service designed to shift your approach from reactive to proactive. We help you prevent alert fatigue, automate patching, and create scripts in minutes, allowing you to focus on building memorable customer experiences.
Intelligent Automation
Leveraging data from thousands of devices that we manage, our NOC-maintained out-of-the-box monitoring conditions cut through the noise, allowing us to solve a wide range of IT issues quickly and efficiently, a lot of the time, in the background without impacting your users.
Comprehensive Remote Monitoring and Management (RMM)
Our service includes a robust RMM agent that ensures your systems are always up-to-date, secure, and running smoothly. The RMM agent continuously monitors the health of your IT infrastructure, provides detailed reporting, and automates critical security patching to protect against vulnerabilities.
This essential service safeguards your network, ensuring optimal performance and robust security with minimal downtime.