For many, IT is challenging, expensive, and stressful. That’s why many businesses turn to MSPs. They take the pain away and allow you to focus on the things you enjoy and much rather do.
Digitalization has transformed businesses and now tech plays a massive part in their operations. Yet, it still is a bit of a mystery for a lot of people and can often get very confusing. That’s why it’s crucial for businesses to partner up with the right MSP who not only takes care of the work but also explains everything clearly (no jargon that causes you to glaze over).
But what exactly is an MSP?
Simply put, this is a business partner you can collaborate with to help manage parts of your business, such as your IT or cloud needs. They provide the expertise that will help you get the most out of your technology enabling you to achieve your business goals.
Working with MSPs can have tremendous benefits for your enterprise.
But the strongest suit of any MSP is usually their ability to deliver tailor-made solutions that fit your company perfectly.
MSPs can help take your company to the next level. But, you can’t work with any service provider. You need to select the right team for your business.
Let’s dive deeper into understanding what exactly an MSP can do for your company. I will use a real example to explain how we have helped a business just like yours.
How an MSP created a high-performing, cost-effective IT environment for a marketing agency
An ambitious marketing company that relies on technology to power its business needed an IT support partner. One that would empower its business through innovation.
An overview of what we did:
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Streamlining connectivity for a remote team
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Successfully securing their business
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Setting up a server and backup system to keep all their hard work safe
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Solutions that aligned to their business goals
The details of how we did this
The client had an existing IT supplier for around 7 years. They were fantastic at the start. But once they moved away from London they found themselves frustrated with getting fast and reliable support. It was difficult getting issues looked at and resolved. The agency also had an aging IT infrastructure that was slowing them down.
From their past experience, they were wary that we were another IT provider, one that is great at the beginning but disregards them when serious issues arise.
How we resolved their problem
Experiencing disruptions and downtime when running up with deadlines was not an option. So we created a fault-tolerant environment to properly equip the team. Now even if their internet connection fails they will be able to continue working.
After adding all the Macs and PCs to our MSP platform for management, monitoring, and security, we identified many issues and faults. Many devices were underperforming which was causing them to waste money and time. Now they are getting a return of investment with their high-performing IT. And they are enjoying the perks of fast and reliable devices since we upgraded their server.
Keeping the business secure and safe against attacks and threats was crucial. Hence we migrated them to a managed Malware solution ensuring that they don’t run into any nasty surprises.
All their confidential client data are safely stored and backed up to a managed backup solution, Microsoft 365 OneDrive.
Then looking at the Creative files (being a lot larger and the need for speed of access) we provided an on-site storage solution for the access of the files. We coupled it with a cloud backup solution to constantly back up those files and keep them secure off-site. They no longer have to stress about losing any vital work.
Final Results
Providing work flexibility for employees as now they can work from anywhere. They have secure access to all their files and folders where they need to. This is mainly for the creatives, the corporate side of the business has an improved file structure delivered through Microsoft Sharepoint and OneDrive.
Continuous and reliable support for all team members. Any employee can get a fast response and help from the Service Desk. We resolve the majority of issues the very same day.
Regular catch-up meetings with the client ensure that their business goals are being achieved with the help of technology. A specific plan is set that addresses new issues and challenges that the company faces.
Do you want to achieve similar success?
Click here to book a free discovery call, I will be happy to chat and learn more about you, your business, and your goals.
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